Refund policy

Eligible returns are accepted within 30 days of purchase.

Eligible Returns:

• Unworn Items: Must be unworn, in original condition, and returned in the original signature Sophloe earring box packaging.

• Defective or Damaged Items: Items that arrive defective or damaged.

• Incorrect Orders: The wrong style, color, or size is received.

Items that do not qualify for an eligible return may be exchanged or returned for store credit within 30 days of purchase.

Return Shipping Cost: Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Order Cancellations: Orders can only be cancelled if they have not yet been processed or shipped. To cancel your order, send an email to support@sophloe.com and reference your order number in the subject line.